When Your Cash Register Fails, Every Second Counts
We understand the pressure. A queue forming. Customers waiting. Revenue slipping away with each passing minute.
Last Tuesday, a market trader in Camden called us at 11:47 AM. Their main till had frozen mid-transaction during the lunch rush. By 1:15 PM, our technician had diagnosed the thermal printer fault, replaced the unit, and tested the entire system.
This is what we do. Not just fix equipment, but restore the rhythm of your business.
For seventeen years, we have maintained cash registers and POS systems across retail markets in the UK. We have seen every fault pattern. The intermittent printer jam that happens only on busy Saturdays. The barcode scanner that refuses certain product codes. The card reader that works perfectly until it rains.
The Problem With Waiting
Most repair services ask you to bring equipment to them. Or they schedule a visit within five working days. Meanwhile, you are manually calculating totals, writing receipts by hand, or turning customers away.
We built our service around a different principle: your equipment stays operational, or we respond immediately when it does not.
What We Actually Do
Our technicians carry diagnostic equipment that identifies faults within minutes. We stock replacement parts for the twelve most common failure points across major till manufacturers.
Each repair includes a system check that often reveals problems before they cause downtime. A thermal print head approaching end of life. A card reader with intermittent connectivity. A cash drawer mechanism wearing unevenly.
Beyond emergency repairs, we maintain annual service contracts for markets operating multiple tills. These contracts include quarterly preventive maintenance, priority response for breakdowns, and discounted rates on parts and labour.
Service Pricing
Our pricing reflects the actual work involved, not inflated hourly rates padded with travel time and diagnostic fees.
Standard Repair Service
Diagnosis and repair of common faults including printer issues, scanner problems, and software errors. Completed on-site where possible.
£89.50POS System Maintenance
Comprehensive system check covering all components, cleaning of mechanical parts, software updates, and performance optimization.
£125.00Emergency Callout Service
Same-day priority response for critical failures during trading hours. Technician dispatched within two hours of your call.
£175.00Annual Service Contract
Four scheduled maintenance visits per year, priority emergency response, and reduced rates on all additional repairs and parts.
£450.00Software Updates & Integration
Installation of manufacturer updates, integration with accounting software, and configuration of new payment methods or tax rates.
£95.00Hardware Upgrades
Installation and configuration of upgraded components including faster printers, contactless readers, or expanded memory modules.
£220.00What Our Clients Experience
"The card reader stopped working on a Friday afternoon. They had someone here within ninety minutes. Back in business before the evening rush."
— Margaret Chen, Borough Market
"Annual contract has paid for itself three times over. They spot problems during routine checks that would have cost us trading days if they had failed unexpectedly."
— David Patel, Southwark ProvisionsMost of our clients came to us after experiencing slow response times or incomplete repairs from other providers. They stay because downtime has become rare, and when problems do occur, resolution is measured in hours, not days.
Request Service
Select the service you need and provide your details. We will contact you within four working hours to schedule our visit.
Equipment failure is inevitable. Extended downtime is not.
Whether you need immediate repair, preventive maintenance, or a long-term service partnership, we approach each call with the same understanding: your business cannot afford to wait.