fox-leap

Overview

This privacy policy describes how fox-leap collects, uses, and protects personal information you provide when using our website or services.

We are committed to protecting your privacy and handling your data in accordance with UK data protection laws including the Data Protection Act 2018 and UK GDPR.

Information We Collect

Information You Provide

When you request services or contact us, we collect information including:

Your name and business name
Email address
Business address and service location
Equipment details and service requirements
Any additional information you provide in service requests or correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our website
Referring website addresses
Device information and operating system

How We Use Your Information

We use collected information for the following purposes:

Service Delivery: To process your service requests, schedule technician visits, and provide repair and maintenance services
Communication: To respond to enquiries, send service confirmations, and provide updates about scheduled visits
Record Keeping: To maintain service history records for your equipment, which helps inform future maintenance decisions
Business Operations: To manage annual service contracts, process payments, and maintain accurate business records
Website Improvement: To analyze website usage and improve our online services
Legal Compliance: To comply with applicable laws, regulations, and legal processes

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: Processing is necessary to fulfill our service contracts with you
Legitimate Interests: We have legitimate business interests in maintaining service records and communicating with clients about services they have requested
Legal Obligation: We must process certain data to comply with legal and regulatory requirements
Consent: Where required, we obtain your explicit consent before processing your data

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With parts suppliers or specialist technicians when necessary to complete your service request
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In connection with a business sale, merger, or acquisition, subject to appropriate confidentiality requirements

All third parties we work with are required to protect your personal information and use it only for the specific purposes we authorize.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Service Records: We retain service and equipment records for seven years after the last service date to maintain comprehensive service history
Financial Records: Payment and invoice records are retained for seven years to comply with tax and accounting regulations
Marketing Communications: If you have consented to receive marketing communications, we retain your contact information until you withdraw consent

After the retention period expires, we securely delete or anonymize your personal information.

Your Privacy Rights

Under UK data protection law, you have the following rights regarding your personal information:

Right of Access: You can request copies of your personal data
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can request that we limit how we use your data
Right to Data Portability: You can request transfer of your data to another service provider
Right to Object: You can object to processing of your data for certain purposes
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at: [email protected]

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Restricted access to personal data on a need-to-know basis
Staff training on data protection responsibilities
Secure disposal of physical and electronic records

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain robust protection measures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this policy periodically. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]

Address:
fox-leap
47 Whitechapel Road
London E1 1DU
United Kingdom

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk
Helpline: 0303 123 1113