fox-leap

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and fox-leap regarding your use of our website and services. By accessing our website or requesting our services, you accept and agree to be bound by these terms.

If you do not agree with these terms, you must not access our website or use our services.

Services Description

fox-leap provides cash register and POS system repair, maintenance, and support services to businesses in the United Kingdom. Our services include but are not limited to:

On-site equipment repair and diagnosis
Preventive maintenance services
Emergency callout support
Annual service contracts
Software updates and integration
Hardware upgrades and installations

Service availability, response times, and pricing are subject to the specific terms agreed upon when you request services.

Service Requests and Agreements

Request Submission

When you submit a service request through our website or other communication channels, you represent that:

The information you provide is accurate and complete
You have authority to request services on behalf of the business
You agree to pay for services provided according to our pricing structure

Service Confirmation

A binding service agreement is formed when we confirm acceptance of your service request. Confirmation may be provided via email, phone, or when our technician arrives for a scheduled visit.

Pricing and Payment

Prices listed on our website are in pounds sterling (GBP) and exclude replacement parts unless otherwise stated. Final costs may vary based on:

Parts required to complete repairs
Additional issues discovered during diagnosis
Extended labour time for complex repairs

We will provide cost estimates before proceeding with work that exceeds initially quoted prices. Payment is due upon completion of services unless otherwise arranged through annual service contracts.

Service Limitations and Disclaimers

No Guarantees of Outcome

While we use reasonable skill and care in providing services, we cannot guarantee specific outcomes or repair success rates. Equipment condition, age, and underlying issues may affect repairability.

Response Times

Response times and service availability are estimates based on current demand and technician availability. While we strive to meet stated timeframes, actual response times may vary due to factors beyond our control.

Equipment Compatibility

We service major cash register and POS system manufacturers. However, availability of parts and technical information for certain models may limit our ability to provide repairs.

Third-Party Equipment

We are an independent service provider not affiliated with equipment manufacturers. Services provided by us may affect manufacturer warranties. We recommend checking warranty status before requesting third-party repairs.

Your Responsibilities

When requesting and receiving our services, you agree to:

Provide accurate information about equipment and issues
Ensure reasonable access to equipment for technicians
Back up important data before service work begins
Inform us of any warranty coverage or service restrictions
Pay for services according to agreed terms
Follow any recommendations or instructions provided by technicians

Limitation of Liability

Service Liability

Our liability for any claim arising from services provided is limited to the amount paid for those specific services. We are not liable for:

Loss of business revenue or profits
Loss of data (you are responsible for backups)
Consequential or indirect losses
Delays beyond our reasonable control
Equipment failures due to pre-existing conditions not disclosed

Maximum Liability

Our total liability to you for all claims related to our services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for services in the twelve months preceding the claim.

Exceptions

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Website Use

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of fox-leap or its content suppliers and is protected by UK and international copyright laws.

You may view and print pages from our website for personal, non-commercial use only. You may not reproduce, modify, distribute, or use our content for commercial purposes without written permission.

Prohibited Uses

You agree not to:

Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with other users' access to the website
Introduce viruses, trojans, or other malicious code
Collect or harvest information about users
Use automated systems to access the website without permission

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not control or endorse third-party websites and are not responsible for their content, privacy practices, or services.

Your use of third-party websites is at your own risk and subject to their terms and conditions.

Cancellations and Rescheduling

Client Cancellations

You may cancel or reschedule service appointments by contacting us at least 24 hours before the scheduled time. Cancellations with less than 24 hours notice may incur a cancellation fee.

Our Cancellations

We reserve the right to cancel or reschedule appointments due to technician availability, emergency situations, or circumstances beyond our control. We will provide reasonable notice and work to reschedule at your convenience.

Warranty and Guarantee

We warrant that services will be performed with reasonable skill and care using appropriate methods and materials. Repairs are guaranteed for 30 days from the service date against defects in workmanship.

This guarantee covers only the specific work performed and does not extend to:

Other equipment components not serviced
Issues caused by misuse or damage after service
Normal wear and tear
Failures due to environmental conditions

Replacement parts are covered by manufacturer warranties where applicable. We will assist with warranty claims but are not responsible for manufacturer warranty terms or claim outcomes.

Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.

We comply with UK GDPR and the Data Protection Act 2018. For information about your data rights, see our GDPR Compliance page.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. When we make changes, we will update the "Last updated" date at the top of this page.

Continued use of our website or services after changes become effective constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

For material changes that affect your rights, we will provide notice through our website or direct communication where possible.

Governing Law and Disputes

Applicable Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us to resolve any concerns. We are committed to addressing complaints promptly and fairly.

If informal resolution is unsuccessful, you may pursue remedies through appropriate legal channels in accordance with UK law.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and fox-leap regarding use of our website and services.

These terms supersede all prior agreements, understandings, and communications, whether written or oral.

Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]

Address:
fox-leap
47 Whitechapel Road
London E1 1DU
United Kingdom

Acknowledgment

By using our website or requesting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.